Could not have had a better experience!
I walked in with my about to be 4 year old as we will be adopting 2 kittens in a few days. We were immediately greeted by a nice young man and asked if he could help with anything in particular. We told him excitedly about the upcoming kittens and he gave us a tour of the store as we talked about food, litter supplies, toys, everything. He was very knowledgeable (even gave us recommendations based on the store cat expert's personal faves, she was busy with another customer) and very sweet to my kid- she got a sticker at the end of the tour and he rolled with her 4 year old energy.
At the end, fully supplied up, we were rung up by the resident cat expert who was so helpful and informative herself. She helped us walk things out to the car and wished us well.
The store was clean and had wide aisles, didn't feel crowded or hectic or rushed. I was delighted to hear that there really is a Sam who owns the store- and learned that the really nice, high quality cat trees for sale are made by his friend, another local guy.
We will be back to get a cat tree soon once the kittens are settled, and for more food and toys, I am sure. Great to support a local business and be helped by such nice folks.